Lovely owner(s)!!! Cannot say enough positive things about them - polite and knowledgable. This store carries the brands that we are always looking for and the $10 do it yourself dog wash station is amazing! They even had pumpkin spice shampoo in the fall, that's 5 starts right there for me! And dog conditioner! And dog blow dryers! Inevitably I sometimes end up back at Pet Smart for some things, but I'll always try and support an independent store if I can!