I gave a 1 because i can't give a zero.
I trusted Joel and Art's Automotive for years. However, I had not been there for a few years. I took my 1999 Passat in there because the battery kept going fead and Ifigured something was putting a drain on it. Joel told me I needed a new alternaor and it would be over $800 and only then could they tell what else was wrong with it. I talked to an independent mechanic and he told me worst case scenario for a new alternator would be $330. I called Joel and ask how much to get the car charged and drive it home. He said I owed them $ 185 for the tow and diagnostic. i said the diagnostic only told me that the alternator was bad and Auto Zone would have told me that for nothing. I paid the $ 185 and drove the car home. The independent mechanic came and looked at it and said there was nothing wrong with the alternator or battery and I owed him nothing. A savings of over $ 800. And by the way Joel offered me $500 for the car and said it would blue book at about $2000 in good shape. The fact is the car blue book value is about $4200. The car is in excellent conditon and runs just fine. Leather seats, moon roof, and all the extras.
I feel like I was being scammed and will never go to Art's again even for an oil change. It saddens me to think I could trust them only to find out Joel was trying to scam me!!!!
My mecahanic has now fixed several of my friends cars and they are all very happy. Thank God there are some honest people left in the auto repair business but Art's Automotive is certainly not one of them!!!