The description of the rating rings true for me. A very average experience. Not a lot of color choices to choose from. Went here for a Saturday and it was extremely busy so they rush through your mani/pedi. Was way more money than my regular place. I think because it is in Shops at Don Mills people feel like it is better quality, not always true! If you are in the area try Princess Nails on Underhill Drive, that is my regular place and I like the fact that it is small and they spend lots of time on you! (Book and appointment for sure!)