My first ever experience with Shake Shack was an interesting one.
I love the giant menu upon walking in. I didn't love that there was no menu to reference once you got to the actual register. Set up of the dining area didn't really make sense to me either. There was no clear walkway from between all the stations and tables.
The lady at the register was absolutely lovely. She was helpful and friendly, but I don't know how to say that without making you think of a naive minimum wage high school-er who hasn't had her enthusiastic spirit crushed by customer service yet. This lady was genuinely friendly. Extra star for her.
As for the food itself, I tried the spicy chicken sandwich, the shackburger, the fries, and the strawberry mint lemonade. I loved my spicy chicken sandwich. I think it's way better than the burger. It was actually seasoned and flavored. The burger relied on the shack sauce to save it, but the meat itself was plain. I'm not too big a fan of the buns used, but I did appreciate how it was cut so that the sandwiches kept their form. The fries are just fries, nothing wrong with them. The strawberry mint lemonade was actually too minty for me, but I just mixed in regular lemonade and it was delicious.
I would definitely be down to get the chicken sandwich again.