When I moved to Charlotte a couple years ago, I tried a half-dozen salons before I stumbled upon Urban I. Jenn is fantastic - always asking and listening to exactly what I request. They are accommodating to my busy and always changing schedule and almost always have something available within a couple days. Prices are reasonable as well. Their location is in an old house between CMC and The Metropolitan which is nicely decorated and cozy - much different than some of the upscale and often pretentious large salons.