Very disappointed in uber Canada for their fraudulent business practices concerning not disclosing cancellation fees and always telling you your ride is five minutes away. Their ride estimator is a fraud and so is the 5 dollar fee they tell you you must pay if you cancel only after you try to cancel not when you engage the ride. I'll be disputing it with my credit card company. Erasing the app and recommending everybody never to use your service. I emailed you twice and your response was unsatisfactory and bordering on offensive. Truly a disgrace!
Update... while I was flying back to Miami I got a second email response from the second email I sent and hey did refund the money. I shouldn't have to threaten to delete the app and dispute the charge with my credit card company to get my money back though. I could have easily missed my flight this morning from
Montreal if I had relied on uber to pick me up and not have canceled the pick up. The ride estimator said 5 minutes the whole time. I had to cancel and take a cab. I'm kind of wary of uber now. Usually it's illegal to not disclose a cancellation fee for a service until you try to cancel. It's certainly unethical. And I shouldn't have to fight not to be ripped off after substandard misleading info from the app about arrival times. Beware!