We were greeted by a wonderful hostess. We had reservations and we were immediately seated. The dining room was huge. I believe there are a few different rooms and a big bar area. We were seated and I immediately noticed how chilly it was. We were waited on quickly by our waitress. She was nice. Although when I checked in on my Yelp app, I unlocked dollar off a beverage coupon. She went and got the manager who seemed very confused saying she had never seen this before. But it is your offer? Anywho, we ordered drinks. The martinis were very good but very small. And they do have a huge selection of beer. So, we ordered a pretzel to start. It was huge and good. Nice app to share at the table. I ordered the Parma chicken aka chicken parmesan minus the mushrooms. It was good. The gnocchi was really good! The chicken was a little overdone but not bad. The hubby ordered the gnocchi and sausage and enjoyed it immensely. Our friend ordered the butternut squash ravioli and enjoyed it saying it was very good. Our other friend offered the lasagna. First it didn't come out with the other three dinners and when it did and he got into the middle it was stone cold. He sent it back, not 5 minutes later it was back. The outside was hot the inside was still stone cold. Two different managers came to apologize. They asked if he would like a different meal and he went with the gnocchi and sausage. They offered him a free beer and he declined. They offered him a free dessert which he also declined. The portions here a huge. When they got the bill the only thing that wasn't on there was the lasagna, well it was on there and taken off. They even charged him for the beer he did have?! What? He couldn't even eat with us. They brought the beer up to our waitress and she reluctantly took it off their bill saying she had not been aware he was offered a free beer. Ummm then why were we visited by two different managers. And if you offer a free dessert and he chose not to take that, take the cost off a dessert off the bill. It was not the greatest customer service experience I have ever seen to say the least. And just a side note, the portions are big but you pay for them. Our bill which included two martinis, a beer (glass sizes are small here), an app, and two dinners came to $86 not including tip.