Love Love Love!
First of all I always think you should wait until a place is "broken in" before you review.
opening day? yea its gonna be busy, its gonna be packed, there will be untrained people hired yesterday. Its how openings go..
If you're unfamiliar the rack is about 1/2 discounted nordstroms merch and 1/2 merch ordered for this store.
Nordstrom has the best return policy ever (ie. they take anything back from anytime) so you'll find returns (that couldn't be resold) as well as extras and unsold clearance.
Ive gotten many a "worn and resoled" amazing shoes!
Theres about 20 fitting rooms so theres no waiting. like ever. And anyone in a lime green shirt can ring you up at any spot (sorry only cards, no cash)
Long story short, go with an open mind... you can't go in to get a specific shoe or shirt. But if you go in for a white button down, black peep toes, or a dress for a wedding you'll surly find something.