I am struggling with even a 3 star rating . I am a jewelry fiend. Love pretty much any piece. Every time I go to this store. They change something . They are rude! I have gone in there several times . I also own several pieces of Levian . Which carries a warranty . I had a piece from my mother in law that just passed away and knowing that levian has the lifetime warranty . Having just had other pieces sized free they tried to charge me 50.00. It's more the principal that every time I go in there is a new rule . Never again! Find another jeweler or another Jared . The manager is very rude !