The service I received was O.K. and quite literally, I mean just "okay".
I called a ton of cleaning services and quite surprisingly Kim was the first company to get back to me so after answering a few questions I decided to book a cleaning with her. (Side note she should probably adjust her tone when speaking on the phone, she did sound kind of bothered and sidetracked while talking to me.)
CLEANING DAY:
The girls arrived 20 minutes PAST my scheduled appointment time and I was the first cleaning of the day so I really don't think there is an excuse for that. The moment they got there I told them I had just laid my baby down for a nap and asked if they could start downstairs - no problem. So they start cleaning while I go upstairs to shower and get ready for work. While I'm upstairs in the master bathroom WITH THE DOOR SHUT, I can hear both of them (one in the downstairs bathroom and one in the kitchen) YELLING to each other the ENTIRE time. Be my guest to socialize and converse while working but yelling to each other across the house while I just told you my baby was sleeping is quite annoying.
So downstairs is finished. We switched I came downstairs to eat and pack my lunch and they went upstairs to clean. My downstairs looked great! I did noticed the refrigerator hasn't been wiped down and there was still some food residue left on the microwave - whatever no big deal I'll do a quick once over later.
I get ready to leave for work while they still have about 30min or so left (because they were late arriving remember) I paid cash and tipped them both generously assuming and hoping they would finish the job up to standard because I wouldn't be able to inspect before they left.
I was wrong. Nothing on the bathroom sink was wiped down, in EITHER bathroom upstairs, not the soap dispenser, or tooth brush holder, nothing. All still had fingerprints, old soap and old toothpaste still covering the bottles. There was footprints on the floor, streaks on the mirror and one mirror was completely missed altogether. Everything was put back in random places, not back how it was found. And I even had them skip 4 rooms in the house so it's not like they ran out of time.
So thanks for giving me a head start on my cleaning but I am still going to have to clean up some things myself. They did a good job but with all the things I'm still going to do myself it wasn't worth the money. Probably won't be using them again. I'll try another company where I won't have to do ANYTHING at all. Which is the whole point of hiring someone to do it!