I really wanted to love this place. The phone service was outstanding in spite of several changes to the reservation I made. I was very impressed. When we arrived, the initial sommelier/hostess was also really great and we were happy our party of seven selected Heirloom for my birthday dinner. It took a while for them to take our order, but after that happened, things went downhill. Appetizers and salads were all good. However, it took almost an hour between appetizers and entrees with no word about the delay and no apology for the delays. The food was unremarkable with the exception of the crab cakes - the crab cakes were above average. The fried chicken was average and was served in almost chicken finger style - boneless breast pieces. The macaroni and cheese was flavorless. The steak was average. They entire 3 course meal took two and a half hours. Desserts were also unremarkable to below average - apple cake was not very good at all. I am sad that this is how the restaurant was. I had hoped for more. They have taken on a courageous location and need to work on their timing. It was a good night for business, but by no means overwhelming and should not have resulted in very slow service and average to slightly below average offerings.