Very disappointed at the service provided by the store!!! Even Wal-Mart has better customer service. You cannot return anything there!!! I have the following when I try to return my Xbox One:
*Gift Receipt
*Xbox One (unopened)
*It was purchased on 11/22/13 so it was well with in the return period
I got an Xbox One as a gift but I already have one, so I try to return it at the store (Unopened and with the receipt). They said I have to call to return it because it was purchased on their website. I called their supposed "store phone number" but is a call center in India that handle their store phone call. They cannot transfer you to someone at the store at all!
When I told her I want to return my new Xbox One, they told me I have to get the credit card number and email address of the person who give me the gift!!!! I explained that it was a gift but she said she cannot help me without that info. After going back and forth with her for 10 minutes, I ask to speak with a supervisor. She put me on hold for 15 minutes and told me that because I don't have the order information (I guess the receipt and order number isn't good enough) they cannot escalate my call to a supervisor. She pretty much told me she cannot help me. I asked to see if maybe someone can call me or I can email someone she said they don't have that! What? Microsoft does not have a customer service email?
I'll probably going to sell it on craigslist or something and get me a playstation 4. At least if I buy something from the Sony store or Apple store I can return it.
Bottom line - if you are going to buy a Microsoft product, buy it from Amazon, BestBuy, Wal-Mart, etc... because at least you can return it!