utter waste of time if you are considering selling quality items of gold and/or diamond jewelry. with no written appraisal or evaluation, a vague verbal offer is made for considerably less than any pawn shop in town would tender. if you are happy after doing business here, it equates to your being absolutely without a clue. this is the clientele which they depend upon when paying less than scrap for whatever you may bring in. avoid this establishment just as you would the plague. i strongly suspect that the lame fav feedbacks posted do not emanate from arms length transactions. caveat emptor!