If you're pregnant, do yourself a favor and ask your doctor to send you anywhere other than here. I arrived at the "downstairs" office where my appointment was (suite 100) and was greeted with "hold on, don't sign in yet, we need to figure out where you're going". Then the nurse sent me upstairs to their "other" office in the medical building.
When I got upstairs at 1:45 for my 2:00 appointment I filled out paperwork on some touch screen gizmo. During that process I was informed that while my appointment time was at 2:00, the "real" appointment time was 2:30 - they tell you your appointment is 30 minutes before the real time so you can complete 10 minutes of "paperwork"on their gizmo. How about allowing people to complete paperwork online and not waste their time?
This was the most uncomfortable ultrasound I've had yet. The tech did not seem experienced and pressed way too hard against my belly. I had to crane my neck to try to see my babe on the teeny tiny monitor. Not even kidding, I needed a massage afterwards to work out the crick in my neck. The tech gave me 4 photos of the babe; none of them were very clear.
I've been a other places that are so much nicer - for example, Fetal and Women's Center gives you a DVD of the ultrasound and tons of photos. It costs them next to nothing to do it, and it is so appreciated - everyone knows expectant mamas love ultrasound pictures. I know the quality of the test is better too - the machines are newer there and you can tell they each of the techs has tons of experience. They also provide reassuring feedback during the scan and answer questions. At SMIL every question I asked was met with "I can't discuss that, you'll have to ask your doctor". Mamas, you really are better off going somewhere that SPECIALIZES in prenatal ultrasound.