This is a situation I would expect to happen at Denny's... or not even. The prices seem to reflect an attempt to be a high-class eatery but it completely misses the mark in my book.
Our party was showered with shattered glass after a glass was broken while the waiter was attempting to deliver a glass of wine. The server immediately (I mean the glass had not even settled) turned and walked away to get a napkin to clean it up instead of taking a brief moment to see if everyone was ok, or ask if everyone was alright, and say "I'll be right back to clean this up". We all laughed it off so that it wouldn't cause a scene.
I found glass on myself later - in my hair and on my clothes. I was covered in wine, and I believe the people behind us were as well. The glass could have very easily ended up in my eye instead of in my hair. He brusquely took away all of the dishes and delivered new ones and napkins.
Even though no one was at fault, it would have been nice to have been offered an apology and check on our well-being. Maybe offer a free bottle of wine or no-charge for one of our entrees? Some kind of gesture over the situation? Again, even though no one was at fault, WE are the customers, and it is THEIR job to ensure we are happy, comfortable, and fed.
When I called the manager to tell him our feelings about the situation, he indicated that he was right there when it happened and he was the person to help clean it up. As the waiter left to get napkins to clean it up, the manager left to get another glass of wine. So I'm thinking "You were right there and you didn't check on us either?". The concern was to get it cleaned up, and replace the wine, not the fact that glass and wine was all over us.
He listened and sympathized, but it felt like lip service. There is no incentive for me to return, so I won't. Again, no apology, just an offer to talk to the server.
Not to mention: I sat there for 10 minutes waiting for the rest of my party and I was not greeted or offered a drink at all. I had to flag down the hostess (who WAS very apologetic).
Oh, the food? Average. It was fine. I wouldn't say that it was above the level of what one would get anywhere else. The wine menu was great, however. Atmosphere was welcoming and warm. Just a little side review for those who didn't come to read just venting, LOL!
Review #3 of Yelp's 30 Day Challenge 2012