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2016-10-15T00:00:00
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n5:usefulReviews
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This was a terrible experience! I placed my first to go order from this location and was placed on hold to wait for the bakery for 3 minutes. When the bakery answers, there was no greeting just a very stern voice stating "what can I help you with?" I asked for mozzarella sticks, MY MISTAKE. She says "we don't serve mozzarella sticks". I advised her that I saw them on the menu and she then says "we have fried cheese". I said ok I'll take those. She said is that all? And I felt rushed by her tone, I placed two entrées in a hurry. She asked again is that all. I said yes, do I need to pay she said no. As I started to ask for my total she ended the call in my face! So I called back to speak with the manager. I was placed on hold for 5 minutes and someone else answers the phone and asked me what she could assist me with. I asked if she was the manager, I was shocked when she replied "is that what you're holding for?" I said yes and she placed me back on hold a couple of minutes. Andrew, the manager answered, and I explained to him why I was upset, he also seemed to be in a rush to get me off the phone so he just gave me my total and said "anything else I can assist you with?" Wow.. I was in shock! What started with being a simple complaint about one person, ended with me being disappointed with four people at this location that did not handle me professionally. This tells me that it was not a problem with the girl in the bakery taking my order, it's the entire culture, that's the problem. She treated me as if my service wasn't important because with a staff like that clearly she hasn't been trained to do so. I am disgusted with this location and have absolutely no intentions of ever returning. People should feel valued when they spend money with any company considering how hard we work to make a living these days. And especially with how many other wonderful places there are here in Vegas that we can choose to dine at.
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