I don't expect much when I go to Swiss chalet. After all its a fairy simple straightforward menu. But I do have an issue when the food ordered is subpar for something that is dished out on the regular. Fries not fresh, drinks not taken or served within 10 minutes of sitting down, simple requests for sauces, kids desserts, big fails. Restaurant was not busy. We had a child with severe food allergies, but yet server could not answer questions or get the right answers. In fact, I think she was caught by surprise and lacked concern. At time of writing, they are promoting fried chicken. If u call fried chicken with a heavy batter that was overcooked. Not juicy, not crispy. It ain't fried chicken. Pls stick to your simple menu. It's a simple formula and it works, which is why I don't get how awful this restaurant chain is. As for this particular location, not coming back. And pls can somebody tell me when they stopped the finger dip in lemon water?