I come here occasionally through the years to meet up with friends in the area or at a neutral ground in the valley, and the service has been a 50/50 every time I come that it makes me feel like I'm at the casino. For example, I came here with my husband about a year ago, and the service was fast, friendly and efficient. Tonight, my husband decided to get me take-out because it would be good to have some soup while nursing an on-coming sickness, so he came in around 8:00pm. He placed his order and then he waited. In the time he waited, another person came up, placed their to-go order and left. My husband was wondering what was so complicated about our order of two Ultra Spicy Ramen that was causing the delay. At around 8:42pm, they asked him what he was waiting around for, and he had to remind them that he was waiting for his order. He was a bit outraged because there really wasn't an apology or an offer to give him something for the mix-up.
The food is better than your average ramen place like Ramen Republic or the Sobas where they make the noodles in house, but I wouldn't put it above Cherry Blossom Noodle Cafe in flavor of broth and authenticity of Japanese ramen.
Overall, I would say that the place is good if you're looking for a decent bowl of ramen.