I called in a big order for me and my coworkers a few weeks back. Around a dozen sandwiches or so. The girl that took my order on the phone was rude and didn't seem to know the menu and how substitutions and add-ons work. I went over the order with her at least 3 or 4 times, every time she missed something as I read it back to her. That should have been the first omen I picked up on to steer clear of this place.
So, the girl tells me it'll be ready in about 30 min. I work close by, so I give it 15 min and then head over. I have never been to this place, so I thought I would pop in and check the place out while they finished up my order. As soon as I set foot inside the place, I noticed it was empty. Not a single patron during lunch time. Another bad omen in my book. I see a girl at the register, so I walk over to her. She barely mustered a "Can I help you?" but did not manage a "Hello" in any way shape or form. When I told her who I was and what my order was, she almost barked at me that I came too early and that it wasn't ready yet.
The sweaty old guy that was making the food had a real sourpuss of a face and kept giving me the stink-eye as he slathered condiments and layers of meat onto hoagies. You could tell he made the food out of spite. Mmmm, sandwiches made with hate. Is there anything sweeter?
All in all, it took 45 min to make my order. 30 of which I spent at the joint, being uncomfortably stared at. After all that time, I just wanted to get out of there. I grabbed my bags when I was called, asked if there were napkins with the order (to which the girl said yes) and got the hell out of dodge.
I got back to work and went through the order. NOTHING was marked and there were NO napkins. I had to open each sandwich to see what it was and hand out crappy paper towels along with them because we got shafted on napkins. Not cool.
My sandwich was okay. I did a "build your own." Hot pastrami, mayo, yellow mustard, lettuce and tomato. Hard to screw up, right? WRONG. One half of the sandwich had what I ordered, the other half had... Thousand Island Dressing? What the hell? Yeah. it's like the old man started with the Thousand Island, realized he screwed it up, and instead of tossing out that hoagie, decided to stick with it like no one would be the wiser. The half that was made correctly wasn't too bad. The other half I couldn't even eat. I picked at the pastrami a bit and then threw it away in disgust. Most of my coworkers seemed relatively satisfied, but they all ordered pretty basic subs with cold-cuts. However, one of them ordered a Philly Cheese Steak that we all agreed was the most awful looking sandwich ever made. It was soggy, the meat was unrecognizable. It looked like hamburger meat or chopped liver and not the ribeye beef we were expecting. I took a few bites and it tasted even worse than it looked.
This place is never getting another penny from me. It's a shame too, 'cause some of the pics people posted here of the sandwiches actually look appetizing.