Went there for lunch last weekend. While the service was not impressive (being asked to sit next to the washroom) and then delay in service and rudeness and the plates and glasses not being too clean (we let that fly by thinking its a busy day for them)
In the middle of the meal, we see a MOUSE run around the restaurant.
We notified the server attending to us, to our surprise, she did not looked surprised at all, and continued as if nothing had showed up. We informed the MANAGER to cancel our order, as the place has an open kitchen and their lack of seriousness for that matter, means the mouse family might just share the place with them and who knows crawl all over the cutlery and nibble on food at night and probably even all day.
By then we were nauseous and decided to leave. Even that did not show any signs of hospitality from the staff and the manager, at the time of paying offered us only 20% discount off the bill.
Now I wasn't in for free food but, i guess this matter required a little more attention and compensation.
I think they are confident due to their location, people are going to show up anyways.