So, this is "the Walmart of Bridal Sales", I heard.
I should have known that before I purchased my dresses.
Don't get me wrong. I like Walmart... they are not pushy, exchanges and returns are easy. For that, David's Bridal should learn how not to drive their customers away.
My sales consultant was cute though she brushed me away from a bridal gown I was looking at, for her to show it to another customer. Then she realized that I was her customer with an appointment and she was 10 mins late. Of course, she became overly nice. She was trying to juggle 3 customers at one time. There were a few more staff in the store but they only helped with holding this, pulling that etc while there were 2 staff who seemed bored to tears. It seems that my consultant was the only person running around. And later, I learned that one of those not-so-helpful staff was actually the store manager.
I told my consultant from the very beginning that my wedding was in 10 days. Their seamstress could not promise to get the job done in 2 weeks. But the consultant still wanted to sell me the dress. I asked her "What am I going to do if nobody can do it in time?", she said "You should be able to find someone who can do it", well I couldn't after 3 hours of trying. So, I called the store and she gave me a few numbers to call. They were other David's Bridal stores in the area, and I had to ask them if their seamstress could do the job. Then I had a big question mark on top of my head and called the first David's Bridal store back. I spoke with the store manager after my sales consultant told me that I could not return the dress.
I asked the store manager, "Is it that you wash your hands once your products are sold? Why do I have to make these phone calls when your consultant assured me there'd be someone who can fix my dress in time? You'd be calling these stores by yourselves if I was still in the store, making my decisions, wouldn't you?"
I returned my dress a few days later.
Avoid this place if you can.