My sister and I had eaten at a place nearby and both wanted to get our nails done here since our mom had been here before, so we decided to stop by since it was close to where we'd been. I don't know what my mom's experience was like, but this was mine:
Yes, we were greeted quickly and yes, we were offered a cold bottle of water, like most other reviewers have mentioned. Those were nice things, but I give them two stars because simply put, I have experienced better manicures elsewhere. In my experience, the nail technician usually gives you a bit of a hand massage at one point, but that didn't happen for either of us. It's a perk I always look forward to, so I was disappointed that I didn't get it. I had mentioned to my nail tech (whose name I didn't get) that I wanted round nails (I came in for a full set of acrylics) twice, even three times, but I feel like maybe she didn't have enough experience with rounding out nails to make them look natural because mine still look a bit square. As she filed them and she asked me if it was round enough, I had to keep telling her more round, but in the end I just settled for what I got.
My sister, on the other hand (no pun intended), wanted a coffin shape with a simple, single stripe chevron design, but when she showed them a picture of what she wanted, she was disappointed to hear that it would take too long and it would be too hard. Too hard for two diagonal lines? Maybe they ought to practice their skills, then. I didn't think she was asking for too much, and like me, she just settled for what she got.
Now, I'm satisfied with the quality of my nails (I did just ask for the colors, no designs whatsoever), but I'm not satisfied with the service. Long story short, there are better places elsewhere for about the same amount they charge here (I can already think of one) that I would go to instead.