We came here tonight for Valentines day dinner, you're right, ES doesn't scream 'romantic' but, we have a newborn and a toddler. We wanted soup and a warm sub and immediately knew what we were going to order our minds were set on items we have previously had no need to fix what's not broken, amiright??
We place our order, we grab our drinks out of the really cool Coca Cola machine, we sit down we start playing with the boardgames and they alert us they are all out of ham- and both of our meals main ingredient is ham. Yes, they refunded us after the confusion but this is consecutively the second time we have drove here and they are out of something.
I want to love this restaurant because there is a lot to love but it's annoying and frustrating when they are fresh out of ingredients, the customer service from the beginning was questionable and she seemed tired or regretful working the rainy holiday but towards the end the supervisor refunding us for our meal apologized and handled it amazing.
My husband rants and raves about the downtown Phoenix location however, this is 15 minutes closer to home.
Maybe I'll give them a 3rd chance- or maybe I'll arrive for lunch hours instead of dinner service.
Either way, I'm looking for a sandwich HOTSPOT!