I almost had a bad experience here. Back in December I called to make sure they accepted the coupons from the Citipass books which we sell for fundraising. I wanted to make sure because this location opened after the books were published and as such was not listed on the coupon. They informed me that they did accept the coupons and I had no issues.
Fast forward two months. I call and placed an order intending to use the other coupon in the book (most businesses have two in there). I get there and they inform me that they don't accept the coupon. After making a stink due to the inconsistency (I would have been fine had they told me the first time they don't take them), the manager accepted it. It may have been because the additional pizza was already made, but he gave it to me and apologized. I would have been on here writing a one star review if he had not, so he was smart in that regard.
Anyway, I have since returned and ordered the "Siciilan" deep dish pizza (fwiw, pizza in Sicily is not this style; I have a good friend who was born and spent most of here life there) and it was very good.