We booked a couples massage on 5/20 for the afternoon of the 21st and were excited to try this new place. We were told there was a 24 hour cancellation policy with a $45 fee per person if we cancel. Elements called us one hour before our scheduled massages and said one of the massage therapists was sick so we could not do the couples massage. Their only consolation was offering us free aromatherapy on our next visit. Sorry I didn't want aromatherapy, we wanted a couples massage. If we cancel you charge us $45, when Elements cancels you're out of luck.
I wouldn't even recommend going here as they are flaky and unreliable and their policies are awful.
Update: The manager/owner called after and was very apologetic. She invited us to come back and give it a try.