These guys are just up the street from my office. I've taken my work vehicles there a few times for chip repairs and have replaced one windshield with them. The work was done quickly, which was nice. I paid out of pocket, and the prices were reasonable.
My last experience with them was quite strange. I wanted to replace the cracked windshield on my '88 Nissan 300zx. I carry glass coverage on my personal vehicles, and so I was going to use my insurance. After getting approval from my insurance co., Mark asked if I could stop by; there's a strip that holds the chrome trim in, and they weren't sure if they'd be able to re-use or replace it. After 26 years in the sun, it was toast. The gentleman who looked at it said the strip was not available, and they'd have to use a universal moulding, and ditch the factory chrome. I appreciated that someone had the foresight to think about that before we replaced the glass. However, wanting to preserve the chrome, I harnessed the power of Google, and came up with the OEM part number in about three minutes. A call to the dealer confirmed the part was available. We passed the part number on to the parts lady, and things were looking up. I got a call from Mark a few days later saying that it was going to be a difficult install, and he didn't have a tech that was skilled enough to do the job. They couldn't help.
I appreciate the honesty, but it makes me question the quality of work they are capable of, and I still had a broken windshield.
As someone who's been in the automotive business, I have always had a hard time finding a good glass company. Good installers are hard to find. I may use them again out of convenience; my work vehicles are late model, and don't have fancy trim. For my personal vehicles, though, I'll need to find someone else.