I went here yesterday and had a really great experience!
I was on a mission to purchase a treadmill. I was over in the section for only a minute or two when Randy, a sales associate approached me and asked if I needed help. I asked him the few questions I had, satisfied with the answers I told him which one I wanted to purchase.
He rang me up and sent me on my way to the pick up area.
The pick up area is pretty dismal, but Sears goal is to not have you wait. you walk in and scan your receipt under a bar code reader, a monitor displays the progress of your order. In less then 50 seconds (And this is not an exaggeration, as the screen was counting down how long the process would take) Wes was walking through the double doors with my brand new treadmill! He loaded it up in my car and off I went!
The whole purchasing process from beginning to end was MAYBE 30 minutes total! Totally great experience!