SAH has taken care of our five dogs for several years now. There are many things we appreciate, such as being able to get in on short notice, the groomers (Nikki is great!), extended hours and nice people. The vets are kind and professional, but I never know who we are going to see, nor could I give you their names. It would be nice to have some consistency with which vet you see, which is the only reason it does not get a five star rating from me.