I did not have the same experience as the rest of the previous reviews. I called Monday to inquire about brake parts. I was told the pads I wanted they did not have in stock but could get them there by that evening & I would receive a call when they come in. The call never came.
I called this morning to find out if the parts had come in. The guy took my name looked my vehicle up in the computer put me in hold twice to see if the parts came in, he said everything I wanted was there so I said I would be in shortly.
I went in and the rear pads were there but the front pads were not. The guy I spoke to Monday came by and was surprised to hear the parts I requested were sold to someone else yesterday. I said to the guy, "I told you I would not be in until today". He said they only hold parts for 12 hours and walked away.
This was never told to me on the phone, he said the parts would be there. The sort of thought the had everything else available but would have to check and as far as the pads I wanted for the front, I was told what store had them and told that I can drive over there and get them myself.
He did offer to sell me all the other parts they had, HA...I walked out and went to an entirely different store that actually cared about its customers (not the one he recommended) and got all the parts. They could not believe the attitude this store exhibited. They apologized, gave me a discount and treated me like they cared about their customers.