Just went here to use a groupon for a spray tan. The machine was down so the woman at the front said I could go to their other location if I needed one today but then also offered me another free spray tan to apologize for the inconvenience. Although I didn't get my tan here today, I am driving to the other location because I appreciate businesses who value customers enough to try to make things better and am giving this place 5 stars for customer service! Thank you!