Let's see: Sparkletts took twelve days to respond to an email complaining that the cooler has ceased to cool. That's unacceptable. That their response to my complaints amounted to a shrug and an indifferent 'oh, well' didn't improve my mood, or my opinion of their customer service.
$3 a statement for the privilege of being sent a bill via US mail. That's their idea of going green, I suppose....green being the color of my three $1 bills, I think.
Standard price for one five gallon bottle of water: $10, or pretty close to the market price of gasoline. Come to think of it, I can buy diet Coke, on deal, for less than that (don't believe me? An on-sale, 89 cent 2-liter bottle of soda comes to 1.3 cents per ounce; Sparkletts water comes to 1.56/cents per ounce). I consider that overpriced, but maybe I'm just overly frugal - read cheap.
Thank you, Sparkletts, I've been a customer for many years, but at this point I'm going to one of your competitors.
I'm taking a look at the Yelp ratings distribution for Sparkletts - apparently Yelp must be pretty near irrelevant, because no company with 129 one-star ratings, only 4 five-star, and around ten somewhere in between, should have any customers at all.