I brought a hand-made throw rug in to be cleaned. Unfortunately I didn't look at the reviews first, and just stopped there out of convenience. When I went to pick it up, it was as if they had done absolutely nothing to it, and just wrapped it up. I complained and they redid it, but it's still not clean. They seemed to put more effort in the second time, but I'm appalled that they first tried to give me back a very obviously DIRTY rug without any mention that they were unable to clean it, or whatever difficulty they might have had. As if I somehow wouldn't notice! I will definitely not return.