well, wyatt's review hits it on the nail. this place is very pushy, trying hard to come up with one thing after another to sell to you. i don't know if these people are on commission, but it's odd that a tea shop would be so aggressive. i never have this type of experience when i'm at lupicia or any other tea places i frequent in the bay area. on my last visit, they tried to make me buy their tin can even though i told them repeatedly i already have one.
i do concur that their teas are pretty good. i can only speak to their chinese teas, but it seems to me that their loose leaf prices are fair. And the tea quality is pretty good.