My haircut was ok, not that difficult. I was however extremely disappointed with the quality of the shampoo. I was not draped at all, the water was ice cold, and the shampoo and conditioning treatment lasted literally 4 minutes, including 2 minutes my stylist had to leave to talk to the pest control tech. I don't care if you are paying $5 or $50 for a haircut, if you offer a shampoo with the haircut act like you give a crap! How can you not feel the water is ice cold? The real eye opener was when I caught a glimpse of the stylist's name tag. "Manager" it said! At least she can cut hair!