This place is a hot mess when it's busy. First, you line up to buy your rounds of golf. They give you a number and tell you to wait until your number is called and then go collect your clubs for your turn to golf. Fair enough. They estimated an hour wait so we decided to play some arcade games. We went to the token kiosk to buy a card and the machine craps out and tells us to see an attendant as the machine cannot dispense cards. We go to the counter to see an attendant and she kept asking us for a receipt. We didn't get one. She was actually quite rude with attitude as if it's our fault that the machine broke down. She said there was no other way to purchase tokens except to go stand in the main line again that we had already been in once. Fine. Off I go. 55 minutes later, I'm still no closer to the front of the line and our number for mini golf is up so I abandon the line up. I gather everyone in our group up ( there was 10 of us, so just imagine the lost revenue for allllll those game tokens that 7 kids could have burned through in 45 minutes!) Anyways, we went to pick up our clubs and were directed to ANOTHER FRIGGEN LINE UP!!!!!!! There, we spent another 40 minutes waiting to start our round of golf. The unfair part is that people who know how this place operates stands in that line up right after buying their admission, knowing that when their number is called, they are in the front of that line. It's a really poor set up. I believe that once your number is called to collect the clubs, you stay in that same sequence for the course entry. It really wouldn't be that hard to control.
Once we got in, the golf area was good. Nice art and music and kept the experience up beat. Kids had fun. Adults got bored half way through as there was no challenge there. Our experience was 'meh'.
MANAGEMENT- My advice to you would be to add more token machines and to have a cashier dedicated to token sales or at least share the cashier that is taking tickets for prizes. She was dead all day and could've helped us more than she did. You will make more money when tokens are more accessible to the consumer. You lost at least $100 from our group today. Just imagine all the other people who had the same experience we had. Winter is coming. More bored Calgarians will be flocking to your business for entertainment. It will be busy. Now is the time to prepare for it! Make it easier to take our money!!!!!