Truly spectacular accommodations.
I had never purchased travel arrangements through a travel website, but we were meeting friends, they ended up at the Palazzo so we started our hunt for the best rate on the best possible travel websites and made our deal.
We got in around 1 am from our flight, walked up to the guest check in with no wait.
We got right into our suite and WOW what a surprise! We saw the pictures, we knew what to expect, we were still impressed.
The sunk in living room was really cool. The view to Treasure Island allowed us to watch the show from our room. That was fun.
We have zero complaints about the room whatsoever.
A couple comments, my husband being a smoker, we got a smoking room just so we didn't have to walk 1/4 mile to go downstairs to the casino for a smoke. They offered something to help diffuse the smoke in the room, they never did bring it to our room, but we really didn't need it. The rule was smoking only in the living room. We kept the air temp low and it was fine.
2nd item, the safe system in the rooms, in the entire hotel, one day went down. We could not get into it. They were quick and courteous to unlock and ensure it could be relocked and unlocked before leaving. No other issues with that.
We spent good time in some of the restaurants in the Palazzo and between it and the Venetian. Separate reviews on those...
The casino was very nice, never over-crowded, won some money and for the most part the dealers were friendly and pit bosses too.
Upon check out, we wanted to do the gondola ride. Such a trap, but we just had to. The price without any discounts or freebies was about $18.95 pp. Pricey!
But as a guest, we had a coupon for buy 1, get 1 50% off. But when we went to the front desk to get another copy of our room's coupons, it showed up but they could not get it to print.
As it was our last day and leaving for the airport shortly, we waited and waited....they made phone calls and tried to get it to work. Since we already checked out, they said they would open the account back up, have them charge it to the room and come back for them to close it out and they would apply the discount then. Fair enough.
So we go, get our 10 minute indoor gondola ride, kissed under every bridge, took pictures and videos and listened to our lovely gondola driver sing a tune or 2....enjoyed it very much! And tipped our captain....
We went back to the front desk to apply the discount, close our account and jump into a cab to the airport.....they surprised us and removed the ENTIRE charges for the gondola ride. Now, that was unnecessary and very customer-service oriented and it was much appreciated!
Everyone was very accommodating, we didn't need to leave the property (although as first time Vegas visitors, of course we had to leave every day and experience stuff)...we didn't need to if we didn't want to. And maybe next time we won't!