I'm sure everyone has their own Rogers consumer hell story. My latest involved finding out that I had gone over my data allowance for the month just halfway through the billing period. So I called Rogers to ask why. After explaining to the "consumer relations" person on the other end of the phone that my history shows I had never gone over using my wireless data availability, she wanted to send my case to the tech department to have them find out specifically why. "I only do customer service," she says. I told her not to bother - I didn't want to be put in Rogers telephone hell. So then I told her that I would be cancelling my service, after my one-year contract ended in a month. I was promptly told: "We need a month's notice, so you have to decide today if you don't want it." I told her well, then, if you care so little about my business, I wanted to cancel. "OK," she said. "I'll put you over to the cancellation department." Once transferred to the cancellation department, I explained to the salesperson that my Rogers service (I also have cable TV, and in the past year have called about my service being out several times) has sucked from the outset, and I wanted to cancel over the data-usage issue. She then offered me a lower rate for a better package - never telling me I'd have to lock in for another year. Then she proceeded to tell me I'd have to pack up my old wireless router and take it to a Rogers store, get a new router that allows for more data, and hook it up at my home. I told her that that was too much trouble - I barely have time to sleep with my busy life let alone spend time in a Rogers store. Then I told her that when I cancelled with Bell to get Rogers after moving into a condo, that Bell sent a courier to pick up all my equipment - I didn't have to trounce around town. All in all, I decided to stay with Rogers another year after the cancellation customer service rep gave me a great offer without me having to change routers. In a year, my Rogers service for both TV and internet expire - after that, I wash my hands of them.