With pleasure, I need to update my review.
Yesterday my fiancé and I received less then poor service, in which I made it publicly known on Yelp. In less then 24 hours the owner promptly responded with concern. The owner did not make his response public on Yelp, the owner personally messaged me. In this message not only did he apologize about the situation he made it clear this behavior was not acceptable and proper steps have been taken to address this behavior.
The owner did not ask me to reconsider my review nor ask me reconsider my rating.
The owner genuinely cares how this business is ran. Because of the level of customer service the owner provided, I will resume business at this establishment.
UPDATE
I had to bring my 5 stars down to 3 due to our recent poor customer service we experienced.
If you wanna spare the story here is the end: if you plan to come after 8pm do yourself a favor and go next door to the pizza place, they will serve you better!
We walked at At 8:30pm, no line, 7 customers dining in eating. 2 guys were at the counter but refused to make eye contact with us and did not speak to us until 8:36pm. Very awkward.
I ordered my sub, made perfect. Then my fiancé ordered his, you could visibly see the bread he was cutting was rock hard, so my fiancé politely requested fresh bread, the associate rolled his eyes and grabbed fresh bread. While making the sub the associate ran out of turkey he then slammed his hand down loudly and started clapping obnoxiously and loudly (The dining guest took notice and stared) the associate went in back and grabbed a new turkey. He continued making the sand which using body language and facial expression that showed he was truly annoyed and we were bothering him.
Once we were paying my fiancé couldn't keep it in any longer and said to the associate "if you worked for me I would have fired you if you worked for me for clapping like that and rolling your eyes" the associate replied with "I now have to prep even more turkey" in which my fiancé replied, "but you get paid for that" the altercation ended at that. No apology, no ownership of his actions. This associate seems to be under the impression this behavior is acceptable.
I'm highly disappointed at this behavior. We did not walk in at 8:55pm or 9pm - Jersey Mikes should update their closing hours to 8:30pm if your going to treat people like that.
The food is great, my fiancé will continue to go here. I on the other hand will not reward this behavior.
Fresh food made quick!! Great quality of meat and friendly service!
Get it Mike's way!