PLAIN AND SIMPLE; DO NOT USE THIS COMPANY. YOU ARE BETTER OFF STRAPPING EVERYTHING YOU HAVE ON YOUR BACK AND MOVING IT YOURSELF WOTH YOUR FRIENDS!!!!!!!!!!!!!
The worst customer service I have EVER experienced in my entire life.
I would not recommend this company to my worst enemy!!!!!!!!!
Once they tell you what you want to hear and you pay, GOOD LUCK FROM THERE!
After having my Move Date set for a month and already paid for, I received a phone call with little notice that they couldn't not move me either of my 2 designated preset contracted days. I was told and I quote, 'we have to move you Sunday, or we will cancel your move altogether sir.' After getting angry, they then said 'sir, we will just cancel your move and terminate this call.' That was a Manager speaking! Wow!
My wife & I were supremely upset and had to cancel our good bye party as we had already based our entire life move from AZ to Chicago around them for a month.
The real kicker is once they got there, they wanted to charge almost $2000 extra to move our stuff because the truck couldn't get close enough to our apartment on a Sunday. Well go figure, because we were originally scheduled for Monday or Tuesday and we had a spot cleared for the truck if they would have kept there end of the promise. By the time they notified us, we couldn't prepare the spot for the truck. If we said NO to the day they apparently made us move, we would have had to cancel and find new movers which would have taken forever. To this day, I wish I would have canceled if I knew what lies ahead.
If it wasn't for me working some magic of my own to persuade security to let the truck closer my quote would have gone from $5000 to almost $7000. Saddest part my friends...it was all their fault in the first place!
The actual packing and moving process was booked for 3 hours or so. It took 8 hours and my wife and I finally went to bed at 2 am - without a bed and had to get a hotel (more money spent).
Did Elite offer a discount? NO.
Did they treat me any kinder as a customer? NO.
After storing our goods and setting the standard of '70% of our deliveries come within 5-10 business days of your selected first day of delivery is a lie!
We received our stuff 3 weeks later!!!
One time they even called and said it was on the way. It never showed up after 7 days. I called back; they told me the truck broke down and didn't leave yet. Did anyone call me to warn me??? NO. I had to call them!!!
Still I didn't receive any discounts or updates the rest of the time frame.
Now I'm sure you can understand how frustrated we were after sleeping on an air mattress for weeks that when I called for info, they stated they cannot call their drivers and they can't update you on the drivers whereabouts. Maybe Elite Moving hasn't discovered cell phones yet, but if I can track my Uber at any moment, why can't they track & contact their employees driving the trucks with MY goods?
A few calls I placed to Elite resulted in them telling me they would 'terminate my phone call' because they didn't have answers and we're getting frustrated with me. Rude. Rude. Rude.
Only bright side: our stuff made it.
Some was broken or missing. For the most part, it was decent.
Both moving crews that actually pack, load & unload were great. Our delivery driver went out of his way and came to us quicker after I FINALLY got his number. He called me and you can bet I saved that number! Thank you Victor! You were the hero for us!
If you want to be stressed, concerned, talks down to, wondering where your stuff is and like hassle, this company is for you.
Read this again and make sure you understand what I'm saying because I will NEVER use this company again. I would rather get a horse and pull my goods in a carriage across the USA then use this company.
I have never been a so insulted by a companies treatment over the phone. Sad when it's even the management.
I made the mistake of not reading their other reviews before using them. Don't do the same.
Moving is already hard enough; if you're dropping a lot of coin to have someone do it for you, isn't it supposed to be easier???
Good luck and happy moving my friends.