I ordered a stuffed (Pie) pizza for carryout. When I got home and opened the lid on the box I knew immediately that this was not going to be a good experience. There was very little sauce on top of the pizza to the point where I could see the cheese/dough on about half of the pizza. While having a slice I found out that it was not even cooked completely. I lifted up the layer of cheese and the crust's top third of the dough was not done and had the raw playdough feel with a darker tint to it. I had to call the store about this because I was not going to pay for this. I asked for the manager and he was going to make another one for us but I did not want to wait for another 45 minutes. I was thinking about getting a different type of pizza but the manager was kind of cold over the phone and wanted us to come in again to pick up another pizza. At that point they lost me and it only got worse. I wanted a refund so he instructed me to either come in that night or the next day with the pizza for the refund. So I took the pizza in and showed it to him and explained my dissatisfaction with it. He told me "This is how this pizza is". I know for a fact that this was not true. I used to work in pizza for many years when I was younger for a good amount of time as a kitchen manager/baker. I think I can tell if a pizza is raw or not. I did not want to argue with him in the store, for he has already wasted a good amount of our time and I knew he already had is mind set that we were wrong. He was even rude with his staff while we were there. Not until we were about to leave did he even apologize. Even then it was not sincere and was more a part of the refund transaction. If "this is how their pizza is" then there are many better options in Madison since this place is going in the wrong direction. If you want a good Chicago style or stuffed pizza pie I would suggest Pizza Extreme. Otherwise glass Nikel for your other types of pizza cravings.