Save yourself the time, and money, and head to the location on Hualapai.
I placed an order for take-out last night at approximately 11:15PM, for pickup at 11:40PM. I arrived a little late, at 11:50PM; the girl at the front desk was originally perplexed and asked if I was "sure I was at the right store" until she opened up the order on her screen. She then said she would go and grab it from the back for me. Ten minutes later, she came out and said it "was going to be a few minutes," as one of the "wing orders was extra crispy." I noted when the order was placed, and the designation for pick-up time, a time that was now twenty minutes past (i.e., the wings should have been ready before I had even arrived.) Finally, at ten past midnight (I would have left, but she completely disappeared, giving me no opportunity to receive a refund and leave), she came out with my wings. No apology, no refund, no offer to bring a manager forward. Just a blank stare.
To add insult to injury, when I opened my order at home (I should have checked it in store, but at that point I just wanted to leave and get home after sitting at BWW for a half hour) it was not fulfilled correctly.
As I said previously, save yourself the time and money, and head up to Hualapai for BWW. At least their service is timely, consistent, and their staff are attentive and responsive.