I saw the Groupon and called to schedule a consultation. Ella returned my call and was fantastic. She answered all of my questions. Ella was on time, very friendly, knowledgeable and enthusiastic. I was very comfortable talking to her about my concerns. I purchased a package and had my first treatment. Every staff member I came in contact with was friendly, knowledgeable and went out of their way to make me comfortable. I have seen some negative reviews and would guess they did not give the staff an adequate amount of time to address them. The staff is fantastic the spa is lovely and the prices are very good.