Using this service and company for the first time was just ok. I was referred to this company by a friend who was extremely pleased after using this compnay. After reading reviews and from my friend telling me that we'll receive updated texts and picture messages I was optimistic about it. But I didn't receive any updates except that my kids (5 and 2) fell asleep. I was a little disappointed, but my kids did show me their amazing crafty things they did with the sitter. My daughter said she read a few books, but when my daughter asked her to play she said ok, but never played and was just on her phone. But overall, my kids were safe, the hotel room wasn't a mess. I'd use this company again and request not this is same sitter