I really don't like to give negative reviews, but isn't that what yelp is for? OK, so I called for an appointment got her the first time, she was super nice. We made an appointment, and she never showed. So I called, she was really apologetic, lost my info, it happens, so we reschedule. She arrived on time, I had a meeting so had a friend ask that my little yorkie, not be shaved, and just a straight yorkie cut. The whole appointment took 20 minutes, and yep, my dog was shaved. So short that to be in air conditioning, she has to wear a sweater!! Also this was $60.00, really that's great money for 20 minutes. So the search for the great groomer continues, so disappointing.