Customer service is horrible! We had a coupon to use and when we handed it to the girl at the window, she angrily started LECTURING us that we should always mention we have coupons when we are initially ordering our meal. She then proceeded to rant that this is common curtesy to the person working the register and should be mentioned prior to getting to the window at ALL fast food joints, not just Arby's. Her snippy attitude and disrespectful comments (provoked from a coupon?!) honestly makes me wonder what standards this place has to qualify to work here.
On top of all this, we actually did mention the coupon while ordering, but because their drive thru speaker is somewhat broken, I had to repeat the order numerous times and I am doubtful the person receiving the orders even heard. The food and shakes were average at best. Don't come here unless you enjoy because yelled at by rude employees. Lol, NOT worth my time and patience- never returning!