DO NOT USE! Purchased and made appointment through online appointment. They were suppose to show up at 9am. They called at 10:30am and said they were finishing up another job and wanted to see if I would reschedule because someone had just randomly contacted them and wanted a cleaning. I indicated I could not reschedule. They showed up and walked around and tried to upsell the acid cleaning. I declined the acid and he said okay and said he was going back to the truck to get the hoses to start and then just got in the truck and LEFT! Terrible company and customer service. Disappointing that Living Social does business with companies like this. I called their customer service line and left a message of course with no response. I called the tech mobile that had called me earlier and of course he doesn't answer.