Decor: normal chain restaurant decor. Seats on the booths were old and tearing. Paper on the table was fun.
Greeting: quick and efficient seating. Pleasant hostess.
Server: seemed to have better things to do. Inattentive and forgetful. Got my husband's order wrong and then it took another 20 minutes to bring out the correct order, and when it did come out, it was cold and I was done my meal. Plates left on table when food was done, didn't refill water glasses until we found another server to get us some. She was a bit defensive and rude the entire time and we were there for two hours.
Professionalism: server was new, and seemed unhappy and like we were an inconvenience. My husband was asked once if he wanted a water refill, and I wasn't asked once. We spent most of our time waiting.
Complaint handling: we asked for the bill and when the server dropped it off, she left without asking if we needed the machine and left us waiting (again) for her to come back. We had to flag down another employee to grab us the machine so we could leave and told her that it was disappointing service throughout the meal and it was unfortunate that we were charged full price. She told our server and she came back to our table with the machine asking something along the lines of "what's the problem?" and confronted us about our complaint. It was really uncomfortable.
We will never go back.