Good place for the Arizona scene, however what terrible service and what a GREEDY business. I've literally been to hundreds of breweries and this place's nickel and dime customer service is the most draconian I've ever scene.
I walked in with a local friend who had talked very positively of their beers and the establishment. I asked if they had flights and the answer was yes, $8 for 5 beers. However it did not include the barrel aged ones. Also there were three beers on the menu that were not available. That left me with only 7 to choose from for the 5. I asked kindly if I could reduce my flight to 4 instead of 5 (still pay the full price) and do one of the barrel aged. NO. I then asked could I do two of one of the beers I had already selected, so still 5 beers, but two of the same. NO. I then said fine, i'll just do 4, but will stay pay full price but would like a very small tasting of the two barrel aged so I knew which one I would buy after the flight: NO.
At this point my friend who was a huge proponent of this place prior to arriving was even amazed and commented to our waitress Julie about how is this good customer service?
The hilarious (more sad) part of this is Julie comes back and says they could change the price of my flight from $8 to $13 and then I could include one Bourbon Aged beer. I asked how much was the same size pour of one of the Bourbon Aged beers and she said $5. So basically the option I was presented was MORE than if I would have included another 5th beer I didn't like and just ordered the Bourbon Aged straight up buy itself.
The management and staff obviously can't do math and does not care about craft beer. I've never been treated so terrible for a person who was a beer person and obviously wanted to talk/discuss, and try their good beers. It's not about the money, its about the principal.
Some business and staff get it, some don't. Sadly Arizona Wilderness Brewing just doesn't get it. They put nickels and dimes over good customer service and being nice.
I hope the rest of the Phoenix beer scene is better than this poorly run and customer disrespectful place.