Heads up, if your car is stolen, you're still responsible for tow and storage fees, even if you aren't notified that the car was even found. It was an unpleasant situation that brought me to Ewing and the experience was frustrating. But at least their data entry person is faster than the police so you can find your car online yourself even if no one from Metro bothers to contact you.
Once your car is at Ewing, and you somehow find out, staff are not forthcoming with pertinent details, like the state of the vehicle or the overnight storage fee versus after-hours visitation fees. You know, the important stuff. But hey, there are only so many ways to say "highway robbery".
In any case, we showed up at their A street location only to be told the car is at their E street location- nearby but frustrating. Staff at both locations took quite a while to acknowledge us, process was slow but somehow we went when there wasn't a line. On the up side, we left after 5PM and didn't get charged an after-hours fee.