(disclaimer: This is solely a review of the Tim Hortons drive thru at this OnRoute, as that is the only component I experienced).
So I waited in a long line to get tea and a bagel from the drive thru. Here is a rough transcript of my experience.
*pulls up car to window*
*silence, blank screen.*
me: :S
*I roll my car up a few inches in case I missed a sensor or something*
*silence, blank screen.*
*after a minute* person: ...Yeah, what?
Me: Oh, hi! Could I get a medium steeped tea, one milk, 2 sugars please.
Person: That it?
Me: Do you have any pretzel bagels?
Person: *sounding irritated* How do you want it??
Me: Uhh toasted with butter, please.
*screen still blank*
Person: $3.05, drive through.
....huh? Who took away those nice drive thru employees of many Toronto locations, who are polite and answered questions properly and repeated your order back to you?? I guess it doesn't matter whether they act pleasant or totally rude, they are still going to get a constant flow of commuters in need of a caffeine fix.